نبتتي (Nabtati) – Support

For help, questions or data deletion requests, email support@massalhafzco.com, or write to us in the app: Settings → تواصل معنا (Contact Us). We reply within 2 business days.

What does Nabtati do?

Take a photo of any plant and our AI identifies it, showing its name, similar matches and how to care for it. You can also check a sick plant to find the problem and how to treat it, keep your plants in My Garden with watering and care reminders, ask the Plant Advisor about your plant, and browse articles, plant lists and books. Browsing, articles, My Garden, reminders, the water calculator and the light meter are free. Camera identification, diagnosis, your own questions and the Plant Advisor need the premium subscription. The free trial includes all of these except the Plant Advisor, which is available once the paid subscription starts.

How do I get a more accurate result?

• Photograph one plant only, in the middle of the frame, close enough that it fills most of the picture.
• Use daylight, hold still and tap the screen on the plant to focus.
• Photograph the flower if there is one, otherwise a whole, clear leaf. You can add up to 3 photos from different angles.
• For a diagnosis: photograph the whole plant with its pot or soil, then the affected part up close, and answer the short questions.

Examples are in the app: Settings → نصائح التصوير (Snap Tips).

How accurate are the results?

We tested the app in October 2026 on 48 photos of plants that grow in the Gulf: the first result was right for 83% of the photos, and the right name was in the top 3 results for 88%. AI can be wrong, so check the similar matches or retake a clearer photo. If a result is wrong, tell us from the result page so we can improve it.

Important: Nabtati gives general information only. Never eat a plant or use it as a remedy based on the app alone. If a person or pet swallowed a plant that may be toxic, call a doctor, a vet or a poison centre right away. When using pesticides, follow the label and ask an agricultural expert.

How do the free trial and subscription work?

During the free trial you use the subscription features without paying, for the trial length shown on the subscription screen, except the Plant Advisor, which starts with the paid subscription. If you want to use it during the trial, you can end the trial and start the paid subscription right away; the price is shown before you pay. Unless you cancel at least 24 hours before it ends, the subscription renews automatically at the price shown on the subscription screen and is charged to your Apple account. You can ask for a reminder 2 days before the trial ends on the subscription screen.

How do I manage or cancel my subscription?

In the app: Settings → إدارة الاشتراك (Manage subscription). Or iPhone Settings → your name (Apple ID) → Subscriptions → نبتتي → Cancel Subscription. It stays active until the end of the paid period. Deleting the app or your account does not cancel it.

How do I get a refund?

All payments go through Apple. Request a refund at reportaproblem.apple.com.

How do I restore my purchases?

Use the same Apple ID you bought with, then tap استعادة المشتريات (Restore Purchases) on the subscription screen, or in Settings → تسجيل الدخول (Sign in) → استعادة المشتريات. It works even without signing in to the app, and it includes books you bought. Sign in with Apple (optional) keeps your subscription so you can restore it on any device. Your plants in My Garden and your Snap History are stored on your device and are not moved to a new device.

My care reminders don't arrive

Check that notifications are allowed in Settings → إشعارات العناية (Care notifications) or السماح بالوصول (Access), and that the reminder is on for the plant in My Garden. If you declined notifications before, turn them on in iPhone Settings → Notifications → نبتتي. Reminders are local notifications on your device; we send no marketing notifications.

What happens to my photos and messages?

For identification and diagnosis we send the photo (and, for a diagnosis, your answers about the plant) to an external AI provider for analysis, and we keep the photo and its result in your private folder on our servers until you delete your account. Your Plant Advisor messages and your questions about plants are sent for analysis and are not stored by us (for questions we keep only the answer, without the question text and without any link to you); the chat history stays on your device. Contact Us messages and their screenshots are deleted after 180 days or when you delete your account. To withdraw your consent: Settings → السماح بالوصول (Access) → سحب الموافقة على التحليل بالذكاء الاصطناعي (Withdraw consent to AI analysis). Details are in the Privacy Policy.

How do I delete my account and data?

In the app: Settings → إدارة الحساب (Manage account) → حذف الحساب وكل البيانات (Delete account and all data). If you haven't signed in: Settings → حذف بياناتي (Delete my data). It permanently deletes your account, photos and data on our servers and wipes all app data on your device. It does not cancel your subscription, so cancel it in your Apple subscriptions too.

Links

• Privacy Policy
• Terms of Use (EULA)